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Terms & Conditions

  • Enchanted Events Manchester cover a 15 mile radius (30 miles round trip) from our East Manchester base.  Travel within our coverage is included in our package prices. Any events located outside of our coverage will be charged an additional travel fee of 40p per mile for the additional miles to cover fuel and travel costs. 
     

  • Please allow Enchanted Events Manchester up to 48 hours to respond once you have submitted an enquiry or sent us a message. We receive a high demand of emails, enquiries and messages on a daily basis and we will always endeavour to respond within 48 hours. Once we respond to your enquiry, we will hold open your requested date for 48 hours - if we do not hear back from you after this time frame,  you run the risk of losing your chosen date and time.
     

  • For bookings over 1 week in advance, a deposit must be paid to provisionally secure your slot. Any outstanding balance must be paid on or before the agreed date prior to the commencement of your event. We reserve the right to cancel your event in the absence of full payments, resulting in a loss of deposit. We do not accept payments on the day.
     

  • Our deposit option is only available for bookings that are more than 1 week in advance. For bookings less than 1 week in advance, full payment is required upon booking to secure your date and time.
     

  • Deposits/full payments are to be made via bank transfer (details are given upon booking). We are a cashless company. 
     

  • Should you need to cancel an event with us, deposits are non-refundable after a 24 hour grace period from which the payment was received. If you paid for your event in full, you will receive a full refund if you cancel within the grace period or a partial refund of 75% if you cancel within 1 week of payment, (25% will be kept to cover company losses). If you cancel outside of this timeframe, a refund will not be issued. We will always work with you to move your event to an alternative time and date where possible.
    *please note* - if you secure a last minute booking for the same day there will be no grace period and any cancellations will not be refunded to cover company losses
     

  • In the event that Enchanted Events Manchester need to cancel your booking your deposit/full payment will be fully refunded. (This does not apply to bookings that are cancelled by us in the absence of full/outstanding payments)
     

  • Enchanted Events Manchester reserve the right to charge for any damage made to our costumes and/or equipment as a result of negligence. It is your responsibility to ensure children are not pulling on costumes and wigs or touching our equipment.
     

  • Character integrity and authenticity is extremely important to us at Enchanted Events Manchester. We aim to cast and use performers that can portray the characters accurately, also ensuring children of all ethnicities have the representation they deserve.
     

  • We reserve the right to change the performer who will appear at your event. We will always provide a professionally trained performer, deliver a high standard event and your character will remain the same, but we cannot guarantee the availability of a specific performer for your chosen date and time.
     

  • Package prices depend on a maximum number of guests - one character per 25 children. If your event exceeds this amount, an additional character or an Enchanted Assistant will need to be added at an extra cost (ask for more info & pricing) to maintain a safe adult to children ratio and coincide with our health, safety and insurance regulations.
     

  • Our packages have set structures and sequences. We do out best to accommodate requests but please be aware that this may not always be possible and is not guaranteed
     

  • Alterations to certain activities listed in your package may occur due to conditions, space and children's general attention and behaviour. This will be at the discretion of Enchanted Events Manchester.
     

  • Your chosen character/s will arrive 5-10 minutes before your scheduled event time and will contact you to let you know they have arrived. Yourself or an adult member of your party will be required to greet the character at the correct entrance to your event. Please provide very clear instructions on how to access your event. 
     

  • Should you wish to make a change to a confirmed booking (time, venue, character etc) you must let us know with as much notice as possible. Please be aware that your request may not always be possible but we will do our best to accommodate you. 
     

  • Enchanted Events Manchester have a zero tolerance to inappropriate behaviour towards the performer/s hosting your event. We reserve the right to remove performers from environments we do not deem to be safe or respected. 



    COVID-19
     

  • We expect anyone who develops symptoms or tests positive for COVID-19 in the lead up to your event to not attend and stay home. This includes children. If this results in cancellation - an alternative date and time can be arranged or a partial refund can be issued (25% will be kept to cover company losses) 

     

    Enchanted Events Manchester will also remove any performers who develop symptoms or test positive. In the event that this results in a cancellation - a full refund will be issued

     

    Our performers reserve the right during this time to social distance from the children and may not wish to hug them. This is at their own discretion. 

     

     


     

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